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Frequently asked questions
24 answers
How do I find the right course?
Browse the course catalog by industry, profession, or topic. Search for the training you need and review the course description, available credits, and requirements before choosing a course.
Can I purchase individual courses or training packages?
You can explore individual courses and available training packages in the catalog. Review the courses included, pricing, and access details for the option you choose. For employee training, use Get Started to set up your organization before choosing and purchasing training in your corporate portal.
Can I take courses at my own pace?
LearnTastic offers self-paced online courses so you can return to learning when time allows. Review the specific course’s access period, completion requirements, and any deadlines before enrolling.
Will I receive a certificate when I complete a course?
Available certificates and completion records depend on the course. Complete the course requirements to access the records offered for that training, and check the course details for the credential type and validity.
How do I access or download my certificate?
Sign in to your learner portal and open your certificates or completed training records. Available certificates can be viewed or downloaded after you meet the course requirements.
Are courses accepted in my state?
Acceptance varies by course, profession, and location. Review the state, provider, and approval details listed for the specific course and confirm that they meet your applicable requirements before enrolling.
How do I know whether a course meets my professional requirements?
Review the course’s listed credits, provider, approval information, and completion requirements. Compare these with your employer or licensing body’s requirements. Contact our team if you need help finding the relevant course information.
How do I purchase training for multiple employees?
Use Get Started to tell us about your account, organization, and training needs. Then choose courses or packages and purchase the seats you need through your corporate portal. Each learner needs their own seat for the assigned training.
Can I assign courses to different team members?
Yes. Add learners in Manage learners, then assign available purchased seats for the training each person needs. Different team members can receive different courses, based on the seats you have purchased.
Can I assign courses after purchasing?
Yes. Purchased seats that are available can be assigned when you’re ready. Use your corporate portal to review your seat balances and assign training to learners.
How can I track employee training progress?
Use the corporate portal to review learner records, course progress, and completion information. Training reports help you see completion and available certificate records; use the course filter to narrow your view.
Can I use my organization’s own training materials?
You can discuss using your organization’s materials for custom training. Share your content and goals with our team so we can review the scope, learning approach, and available options.
Do we need our own training materials?
No. Start with ready-to-use LearnTastic courses, bring your own materials, or combine both. We’ll discuss the approach that fits your team.
What can we bring for custom training?
PowerPoint slides, PDFs, onboarding documents, existing e-learning, videos, internal policies, and instructor-led resources are useful starting points. We review your materials with you before planning the experience.
How much setup do we need to handle?
LearnTastic works with you on the plan, content, branding, and launch. We agree on the responsibilities and support included in your solution before getting started.
Can we see a demo or explore a pilot?
Book a demo to discuss your goals. If a pilot is a suitable next step, we’ll review its scope, availability, and terms together.
Can we track more than one team or location?
Multi-team and location reporting are part of the proposed experience. We’ll review the structure, reporting needs, and available capabilities for your organization.
Do I need to book a demo before getting started?
You can use Get Started to begin the existing setup questions for your organization. Book a demo if you’d like to discuss your training needs or explore options with our team first.
Is a pilot automatically included?
A pilot is not automatically included. Availability, scope, duration, pricing, and support need to be discussed and agreed with our team for your program.
How do I access my courses after purchasing?
Sign in to your learner account to find your training. If your employer has invited you, follow the invitation to set up your access and then use your learner portal to find assigned courses.
How do employees access their assigned courses?
Employees use their learner portal to find assigned courses and return to learning in progress. Administrators manage assignments through the corporate workspace.
Can I complete training on my phone?
The learner portal provides a mobile-friendly way to access assigned training and view progress. Review any course-specific requirements before starting on your device.
Who can I contact if I need help?
Use Contact Our Team below to open the existing contact page. Tell us what you need help with, such as choosing a course, accessing your training, or reviewing a purchase.
Where can I get help with a training purchase?
Contact our team through the contact page for help with a purchase. Include the course name and a description of your question so the team can help you with the relevant information.
Still have questions?
Our team can help you find your next step.