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Education
Child Care Provider
Communication and Conflict
Master effective communication and conflict management with this class, empowering learners in staff and parent interactions.
Individual course
0.20 CE credits 120 min
Course objectives
Identify barriers to communication- Give examples of positive communication skills
- State the difference between passive, aggressive and assertive communication
- List ways to manage conflict
Course description
This class will give the learner ideas on how to communicate effectively and prevent and manage conflicts with staff members and parents.
Regulations and board approvals
Approved by IACET